Terms and conditions

Last modified: March 28, 2025

Information We Collect
How We Use Your Information
How We Share Your Information
Data Security
Children’s Privacy
Changes to This Privacy Policy
Contact Information

Information We Collect

We collect various types of information to provide and improve our services, including:

A. Personal Information You Provide

Name, email address, phone number, and mailing address
Payment information (e.g., credit card details) for transactions
Any other details you submit when scheduling an appointment, requesting a quote, or contacting us

B. Automatically Collected Information

IP address, browser type, and device information
Website usage data, such as pages visited, time spent, and navigation patterns
Cookies and tracking technologies to improve user experience

C. Information from Third Parties

Data from payment processors to complete transactions
Marketing and advertising partners for analytics

How We Use Your Information

We use the information we collect to:

Provide AC repair, maintenance, and installation services
Process payments and complete transactions
Respond to inquiries and provide customer support
Improve website functionality and optimize user experience
Conduct marketing and promotional activities
Comply with legal obligations and prevent fraud

We do not sell or rent your personal information to third parties.

How We Share Your Information

We may share your information with:

Service Providers: Third-party vendors assisting with website hosting, payment processing, or analytics
Legal & Compliance: If required by law or to enforce our terms of service
Marketing Partners: Only when consent is provided for promotional materials

We ensure that any third party handling your data follows strict confidentiality and security measures.

Data Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no online system is 100% secure, and we encourage users to take precautions when sharing personal information.

As a Texas resident (or California resident under CCPA), you may have the following rights regarding your personal data:

Access & Correction: Request a copy of your data and make corrections
Deletion: Ask us to delete your data unless required by law
Opt-Out of Marketing: Unsubscribe from promotional emails anytime
Cookies & Tracking: Adjust browser settings to control cookie usage

To exercise any of these rights, contact us at contact@arcticowlac.com or call (281) 915-8175.

Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal data from minors. If we discover such data has been collected, we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy regularly.